Policies & Terms

Everything you need to know about working with BN3 Consulting and BN3 Studios

Privacy Policy

Last updated: January 2025

1. Information We Collect

When you use our services, we collect:

  • Contact information (name, email, phone number)
  • Business information (company name, website requirements)
  • Payment information (processed securely through Stripe)
  • Usage data (how you interact with your website)

2. How We Use Your Information

We use your information to:

  • Create and maintain your website
  • Process payments and manage subscriptions
  • Provide customer support
  • Send important service updates
  • Improve our services

3. Data Security

We implement industry-standard security measures to protect your data:

  • All data transmitted over HTTPS
  • Payment processing through PCI-compliant Stripe
  • Regular security updates and monitoring
  • Limited access to personal information

4. Third-Party Services

We use trusted third-party services:

  • Stripe: Payment processing
  • AWS: Website hosting and data storage
  • Google Analytics: Website analytics (anonymised)

5. Your Rights

You have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Opt-out of marketing communications
  • Export your data

Terms of Service

Last updated: January 2025

1. Agreement

By subscribing to BN3 Studios services, you agree to these terms. These terms constitute a binding agreement between you and BN3 Consulting Limited.

2. Services Provided

BN3 Studios provides:

  • Custom website design and development
  • Website hosting and maintenance
  • Content updates (as per your package)
  • Technical support
  • SSL certificates and security

3. Payment Terms

  • Setup Fee: One-time payment due upon signup (varies by package)
  • Subscription: Monthly or annual payment starting 30 days after setup
  • Payment Method: Credit/debit card via Stripe
  • Failed Payments: Service may be suspended after 14 days of non-payment
  • Price Changes: 30 days notice for existing customers

4. Intellectual Property & Code Ownership

IMPORTANT: All custom code, designs, and technical implementations created by BN3 Studios remain the exclusive property of BN3 Consulting Limited until full payment for source code transfer is received.

  • During Subscription: You have a license to use the website and its functionality, but do not own the underlying code
  • Source Code Purchase: Ownership of custom code transfers only upon payment of the agreed source code fee
  • Third-Party Code: Some components may use open-source or licensed third-party code which remains subject to their original licenses
  • Upon Cancellation: Without purchasing source code, you must cease using all custom code and remove any copies from your systems
  • Unauthorised Use: Using, copying, or distributing our code without consent constitutes copyright infringement and will result in legal action

5. Client Content & Materials

  • Your Content: You retain ownership of all text, images, and materials you provide to us
  • License to Use: You grant us license to use your content for the purpose of providing our services
  • Responsibility: You warrant that you own or have rights to all content you provide

6. Website Hosting & Access

  • Hosting Control: BN3 Studios maintains control of hosting infrastructure during the subscription period
  • No Direct Server Access: Clients do not receive server credentials or database access unless specifically agreed
  • Data Export: Upon cancellation, upon request we may provide your content (text, images) but not the functional code
  • Domain Names: Domain ownership terms vary by project. Standard domains are purchased and maintained by BN3 Studios. Premium or client-purchased domains handled case-by-case. Transfer fees may apply

7. Service Level & Limitations

  • Uptime Target: 99.5% availability (excluding scheduled maintenance)
  • Support Hours: Monday-Thursday, 9am-5pm GMT
  • Response Times: Critical issues within 24 hours, standard requests within 72 hours
  • Fair Use: Unlimited edits means reasonable business updates, not complete redesigns
  • Exclusions: Third-party integrations, custom functionality beyond agreed scope, e-commerce setup

8. Termination & Suspension

  • By You: 30 days written notice required
  • By Us: Immediate termination for breach of terms, illegal activity, or non-payment
  • Effect of Termination: Website taken offline, no refunds for current period, option to purchase source code
  • Data Retention: We'll retain backups for 30 days post-termination for retrieval requests

9. Liability & Indemnification

  • Limitation: Our liability is limited to the amount paid in the last 12 months
  • No Consequential Damages: We're not liable for lost profits, data loss, or indirect damages
  • Indemnification: You agree to defend us against claims arising from your content or use of the service
  • Force Majeure: Not liable for failures due to circumstances beyond our control

10. Portfolio & Marketing Rights

  • Showcase Rights: BN3 Consulting Limited reserves the right to display and share your website URL/link on our own website, social media channels, and marketing materials as part of our portfolio
  • Purpose: To showcase our work, demonstrate our capabilities, and provide examples to prospective clients
  • Scope: This includes screenshots, website links, and general project descriptions (excluding confidential business information)
  • Opt-Out: If you require complete anonymity, please notify us in writing at project commencement (additional fees may apply)

11. Confidentiality

  • Mutual NDA: Both parties agree to keep confidential information private
  • Exceptions: Publicly available information, legally required disclosures, or materials permitted under Portfolio & Marketing Rights
  • Duration: Confidentiality obligations survive termination for 3 years

12. Dispute Resolution

  • Governing Law: These terms are governed by applicable local law
  • Jurisdiction: Disputes shall be resolved in the appropriate jurisdiction based on your location
  • Arbitration: Minor disputes may be resolved through appropriate local dispute resolution processes
  • Legal Fees: Prevailing party entitled to recover reasonable legal fees

13. Modifications to Terms

  • Changes: We may update these terms with 30 days notice via email
  • Acceptance: Continued use after changes constitutes acceptance
  • Rejection: You may cancel if you disagree with changes

Cancellation Policy

Last updated: January 2025

How to Cancel Your Subscription

We understand that circumstances change. While we'd hate to see you go, we've made the cancellation process straightforward:

  1. Contact us via one of these methods:
  2. Provide your account details (email address or customer ID)
  3. Specify your cancellation date (minimum 30 days notice required)
  4. Receive confirmation within 24 hours

Important Information

Notice Period

30 days notice is required for cancellation. Your service will remain active until the end of your current billing period.

Refund Policy

  • Setup Fee: Non-refundable after work has commenced
  • Monthly Subscriptions: No refunds for partial months
  • Annual Subscriptions: Pro-rated refund for unused months (minus 20% early termination fee)

Cookie Policy

Last updated: January 2025

What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us provide you with a better experience and understand how our site is used.

How We Use Cookies

Essential Cookies

Required for the website to function properly:

  • Session cookies: Maintain your session while browsing
  • Security cookies: Protect against fraudulent activity
  • Load balancing: Ensure website performance

Analytics Cookies

Help us understand how visitors use our website:

  • Google Analytics: Track page views, user journey, and site performance
  • Duration: Up to 2 years
  • Data: Anonymised and aggregated